List of Important User Experience Terms Every Client Should Know

By Sandra Kravitz

If you are novice in web design field or need a website, you’re probably confused with all that design and user related terms. We tried to help you by making a list with crucial phrases related to web design. Here’s the collection of definitions with some extra words from us (where needed).

If you have any questions, or if there is any term we haven’t listed here, just post a comment and we’ll do our best to find you an answer.

Content Management

Content management (CM) is the set of processes and technologies that support the collection, managing, and publishing of information in any form or medium. (Source)

Or, in plain English: CM helps you to manage content – any digital information: text, image, video, sound, document etc.

Content Management System

A CMS is a tool that enables a variety of (centralised) technical and (decentralized) non-technical staff to create, edit, manage and finally publish (in a number of formats) a variety of content (such as text, graphics, video, documents etc), whilst being constrained by a centralised set of rules, process and workflows that ensure coherent, validated electronic content. (Source)

CMS, also known as Web Content Management System (WCMS) or Web Management System (WMS), the name says it all, is a system that helps you to manage your content – as defined above.

Graphic Design

Graphic design is a creative process that combines art and technology to communicate ideas. The designer works with a variety of communication tools in order to convey a message from a client to a particular audience. The main tools are image and typography. (Source)

Interaction Design

Interaction design shapes the experiences of people as they interact with products in order to achieve their goals and objectives. Interaction designers define product behavior, mediating relationships between people and people, people and products, people and environments, and people and services across a variety of contexts. (Source)

Applied to web design, the task of ID is to define the behavior of a site/application consistent with user actions.

Information Architecture

Information architecture (IA) is the term used to describe the structure of a system, i.e the way information is grouped, the navigation methods and terminology used within the system. An effective information architecture enables people to step logically through a system confident they are getting closer to the information they require. (Source)

Project Management

Project management is the discipline of planning, organizing, securing, and managing resources to achieve specific goals. Typical constraints are scope, time, and budget. (Source)

User Experience Design

User experience design (UXD) is the creation and synchronization of the elements that affect users’ experience with a particular company, with the intent of influencing their perceptions and behavior. (Source)

More about UXD you can read in our article User Experience Design: What’s That All About?

User Interface Design

The goal of user interface design is to make the user’s interaction as simple and efficient as possible, in terms of accomplishing user goals—what is often called user-centered design. (Wikipedia)

User Research

Understanding WHO are the users helps you to understand WHAT do they want. The job of User Research is to understand user and his/hers needs, desires, expectations, motivation, behavior etc., driven by willingness to make the website that meets their goals and objectives.

We know how important is user research, and we tried to explain it more in our article.


Usability is a quality attribute that assesses how easy user interfaces are to use. The word “usability” also refers to methods for improving ease-of-use during the design process. (Source)

If people can’t understand easily how to use your website, they won’t use it. It’s simple as that. They’ll search for better solution: a website that make them feel comfortable. You don’t want people to leave your website, you want them to stay as much as they can, and to come back as often as they want. This is why you need to make your website as user-friendly as possible.

Web Design

Web design is the process of designing websites. As a whole, the process of web design includes planning, post-production, research, advertising, as well as media control that is applied to the pages within the site by the designer or group of designers with a specific purpose. (Source)

You can read more about how the websites are being made in our article Website making process.

Web Usability

Web usability is an approach to make web sites easy to use for an end-user, without the requirement that any specialized training be undertaken. (Source)